Return Policy

Every piece I make is an original piece of artwork, painted by hand. I want you to love the work you bring home, so here's how returns and commissions work.

Damage or faults

This applies to all work, including commissions. I pack everything carefully, but if your artwork arrives damaged or has a fault, please email me as soon as you can (ideally within 7 days) with photos of the work and packaging, and any supporting details regarding the delivery. I'll offer a repair, replacement or refund, whichever suits the situation best.

Your rights

This policy is in addition to your statutory rights under UK consumer law and doesn't affect them.

Get in touch

Email me with your name, order details and the title of the work if you have any questions, including to confirm the Studio Lawen return address

Original artworks

Bought online, by email or by phone Under UK Consumer law, you have 14 days from the day you receive your artwork to let me know if you'd like to return it and a further 14 days to send it back.

  • Please return the work in the condition it arrived, in its original packaging if possible, and insured for its full value.

  • Return postage is paid by you.

  • I'll refund the price of the artwork within 14 days of receiving it back. I cannot refund work that is not in it’s original perfect condition.

Bought in person (at an exhibition, open studio or event) In-person sales are final unless the work is faulty.

Commissions

A commission is made to your brief, so the process works differently:

  • Payment: full payment upfront secures your place and covers materials and studio time.

  • Shaping the work together: I'll share studies or sketches along the way, with up to two rounds of adjustments included.

  • If you change your mind:

    • Before I begin any work: full refund.

    • After I've shared studies or sketches: I refund 50% of the fee.

    • Once painting is underway: I refund 20% of the fee.

    • Once the work is finished, the full fee applies.

  • The nature of handmade work: paint, paper and texture bring natural variation, so the finished piece will be its own response to your brief and reference images rather than an exact copy.